Wagsta Privacy Policy

  1. Australian Privacy Principles

(a) K9Weight Challenge Pty Ltd ACN 606 671 934 trading as Wagsta (formerly Dog Slim) ABN 78 606 671 934 (“we”, “our”) are committed to maintaining the privacy and confidentiality of personal information. We believe that the responsible use of personal information collected is critical to our business objectives and reputation.

(b) We have elected to follow the Commonwealth Privacy Act 1988 and accordingly will adhere to the Australian Privacy Principles (APPs) when collecting, using, disclosing, securing and providing access to personal information.

(c) As part of our commitment to privacy, we have adopted this Privacy Policy which deals with the management of personal information.

(d) The contents of this Privacy Policy are subject to change and are not intended to create a contract between us and any individual or entity that provides us with personal information.

  1. Personal Information Collection

(a) Personal information is any information, including any opinion, about an identified individual, or an individual who is reasonably identifiable:

i) whether the information or opinion is true or not; and

ii) whether the information or opinion is recorded in material form or not.

(b) Sensitive Information is personal information which is given a greater level of protection under the Australian Privacy Principles, such as information about your health, criminal records, your religious beliefs or affiliations or political opinions. We only collect such information where we are permitted to do so under the Australian Privacy Principles and if such information is necessary to provide our services to you or where we are required to collect this information by law.

(c) We may invite you to provide information about yourself so that we are able to provide our services to you. We do not collect information about you from other external sources.

(d) The extent and type of personal information we receive from you depends on the information you provide to us through our mailbox, website, smartphone application, telephone, face-to-face meetings and/or when you request services.

(e) In order for us to provide you with our services or otherwise to deal with you we generally require your name, address, contact details, credit card details and live location (using GPS) and the name, breed and medical details of your pet. The type and amount of information necessary will vary depending on the services you require.

(f) Where it is lawful and reasonable to do so, you can remain anonymous or use a pseudonym if you wish, however it may reduce the type and quality of services we will be able to provide.

  1. Use and Disclosure of Personal Information

(a) We use the personal information which you provide to deliver services most suited to your needs.

(b) We use your personal information to respond to your requests, to provide you with information about our services, to enrol you for certain services, to communicate with you, to provide any of our services, to administer and manage those services (including billing), to market our services by promotional and educational material and invitations, to gather feedback and to comply with any legal obligations. For example, if you register for a wellness program, we will use your e-mail address and other information you supply to enrol you and your pet in the program and to track your preferences and keep you informed about the program and related products.

(c) We may display certain details such as your account name and actions you take on your account including details of dog walk routes and photos. Any information or content that you provide and elect to disclose using your account and privacy settings will be available to the public.

(d) We may use your personal information to inform you about our other services from time to time, however, we will give you an opportunity to decline to receive such communications.

(e) The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.

(f) We do not share personal information with third parties except as set out below or otherwise as necessary to provide our services or as required by law or other legal processes, and we never sell your personal information.

(g) The third party people/organisations to which we disclose your personal information may include our staff members, contractors and outsourced service providers who manage the services we provide to you, your authorised representatives, our professional advisers (including our accountants and auditors), government and regulatory authorities and other similar organisations, as required or authorised by law and our related entities.

(h) Personal information collected by us may be transferred to our subsidiaries or related entities where it is necessary to meet the purpose for which you have submitted the information or a related purpose. We may also transfer user information, including personally identifiable information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate change.

(i) We will release specific information about you or your account to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or Court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the Sites, or a physical or property threat to you or others.

(j) Information you enter when making a purchase will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions.

(k) By submitting information to us electronically, you are providing explicit consent to trans-border transmission of data collected.

(l) By submitting information online through a discussion board or posting site, that information can be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you post in these forums. You disclose such information at your own risk.

  1. Data Access and Quality

(a) We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date.

(b) You can request access to the personal information we hold about you if you wish to do so. If we are unable to provide you with access, we will explain why. We reserve our rights to charge a fee for searching for and providing access to your information.

(c) You can contact us at any time to update your information and we recommend you do so as and when required. You can also advise us of changes by e-mail, telephone or letter using the details on our website.

  1. Cookies

(a) “Cookies” (small text files placed on your computer when you first visit our website) may be used on some parts of our website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your internet service provider.

(b) Cookies are primarily used to enhance your online experience and are not used to track the navigational habits of identified visitors, unless we obtain your permission to do so. If you visit our website to read or download content, much of the information we do collect via cookies is statistical only (for example the domain from which you access the internet, the date and time you access our site, and the internet address of the website from which you linked directly to our site) and is not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our site more useful and attractive to users.

  1. Overseas Transfer

(a) We use internet service providers that have servers located in the US. We may also use, or use in the future, internet service providers that may have servers located overseas, including cloud service providers. This means that your personal information supplied to us online, for example through our website, smartphone application or our social media sites, may sometimes be transferred overseas for the purpose of storage on servers. If you elect to provide personal information to us through any of our online services you are deemed to consent to the possible overseas transfer of such information.

(b) Apart from the above we will only transfer your personal information overseas if:

i) we are required to do so by law;

ii) we reasonably believe that the recipient will be required to uphold privacy principles which are similar to the Australian Privacy Principles;

iii) you have consented to the transfer;

iv) it is not practical to obtain your consent or the transfer is for your benefit and your consent is likely to be given;

v) the transfer of the information is necessary for the performance of a contract between you and us; or

vi) we have taken reasonable steps to ensure that your personal information will not be held, used or disclosed by the overseas recipient in a way which does not comply with the Privacy Act and/or the APPs.

  1. GDPR Compliance

(a) If you are in the European Economic Area (EEA), we treat your information in accordance with European laws and regulations including the GDPR which governs how we may collect and process your information, and the rights you have in relation to it.

(b) Without limitation, if you are in the EEA:

i) We will collect and use your information only where:

(A) We need it to provide you with our services and fulfil our obligations to you under our Terms and Conditions, including providing you with access to plans and recipes;

(B) It is justified because of a legitimate interest such as for research and development or marketing our services (but only where our legitimate interest isn’t overridden by your interest in protecting your data);

(C) You consent to us using your information in a certain way; or

(D) It is necessary for compliance with our legal obligations.

ii) Where we transfer your information to a third party provider that is not located in the EEA, and is not subject to an adequacy decision by the EU Commission, we will require those third party providers to enter into an appropriate data processing agreement.

iii) You will be asked to consent to the use of your information for the purposes set out in this Privacy Policy and the Terms and Conditions at the time of creating an account. You may withdraw that consent at any time. Depending on the situation you can either withdraw your consent by emailing us, or through your account settings page.

iv) You have a right to:

(A) Receive information which you supplied in a structured, commonly used, machine-readable format and to transmit that data to another entity, where the data is processed electronically;

(B) Require us to delete your information in certain circumstances such as when the information is no longer necessary for the purpose for which it was collected, or you withdraw your consent; and

(C) object to the processing of your information.

v) If you require us to delete your information, you withdraw your consent or you object to certain use of your information, it may mean that it is not possible for you to continue using our services.

  1. Data Security

(a) We are committed to protecting your personal information from misuse and loss, and from unauthorised access, modification and disclosure, and will take reasonable steps to do so.

(b) Our personnel who have access to personal information have been trained to maintain the confidentiality of such information.

  1. Further Information

(a) We recognise our responsibility for protecting the privacy of your personal information. If you have a complaint about our administration of your personal information, please contact us at [email protected]. You may also use this address to communicate any questions or comments you may have regarding compliance with our Privacy Policy.

(b) If you are not satisfied with how we handled your complaint, you can lodge a complaint with us or with the Office of the Australian Information Commissioner at:

Telephone: 1300 363 992

Post GPO Box 5218 Sydney NSW 2001

Facsimile: +61 2 9284 9666

Email: [email protected]

Website: www.oaic.gov.au

© Copyright 2023 WAGSTA

WAGSTA recommends a veterinary health check for all dogs prior to participating in any diet or exercise plan. WAGSTA Wellness diet plan is not suitable for pregnant dogs and dogs less than 12 months of age (or 18 months if a giant breed).

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